> What are the 60 Decibels Benchmarks?
Over the years, we’ve conducted 361,000+ interviews in 70 countries, with customers of 900+ companies through 1,651 Lean Data projects across multiple sectors: Energy, Agriculture, Financial Inclusion, Health, Education, and more. By asking the same questions across multiple projects, we’ve been able to develop benchmarks.
These benchmarks are the median performance of all our projects in financial inclusion. Going a step further, quintiles give insight into the range of performance. We can turn this into actionable recommendations by identifying what practices, business models, and more, the highest-performing companies employ.
This is a benchmark of the performance of 134 companies, across 45 countries, listening to over 58,167 customers.
This includes companies and organizations providing financial services, and data from the past 3 years. We’ll keep this page updated quarterly so you can always find the latest sector trends here.
> 60dB Benchmark Quintiles
Benchmarking is not just about hitting the average – the goal is to become a top performer. To make ‘impact performance’ as tangible as possible, we include the range of impact performance for each benchmark. This provides transparency about the variability of impact performance for each metric, allowing companies and funds to track their impact over time.
> The Charts
We’ve analysed the data in different ways so you can find a view that best suits your needs. You can filter by region & gender, explore who is in the Benchmark, and hover over elements of the charts – we’ve put indicator definitions, minimum and maximum values, quintile values, and other information there for you too. Have a go and let us know what you think!
The Overview tab provides financial inclusion benchmarks in profile, experience, business impact, and household impact. All benchmarks can be filtered by region.
The FI Indicators tab provides benchmarks in client protection, financial resilience, and agency.
The By Gender and By Region tabs provide visualizations for each impact metric, segmented by either gender or region.
> Want to know more?
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